Mental health support groups in Miami are seeing a surge in peer networks, offering critical assistance through underutilized resources, including the 988 Suicide Prevention Lifeline.
The 988 line, a 24/7 service for those experiencing mental health crises, has emerged as a vital tool, though it remains underrecognized in many communities. “If you’re facing a mental health crisis, calling 988 is the best thing you can do,” said Susan Holtzman, President and CEO of the National Alliance for Mental Illness (NAMI) in Miami-Dade County. “It’s a direct line to help.”
The lifeline provides immediate support through dispatchers who can deploy therapeutic mobile response teams equipped to de-escalate emergencies. These teams also refer individuals to NAMI for ongoing education and support.
Miami-Dade County operates four of these mobile teams, each staffed with mental health professionals trained to assess urgent situations. In cases of immediate danger, however, 988 dispatchers will send police officers. Miami-Dade police teams, which include an Emergency Medical Technician (EMT) with psychological training, respond in unmarked vehicles, aiming to reduce the intimidating presence of law enforcement. “They have uniforms that are distinct from standard police gear, creating a less confrontational environment,” Holtzman explained.
Holtzman believes these crisis response teams are not only improving outcomes but also reducing the incidence of violent confrontations and the need for involuntary psychiatric commitments under Florida’s Baker Act.
With the holiday season often intensifying stress and mental health struggles, Holtzman emphasized the importance of knowing how to access these resources. “Holiday pressures, whether from financial stress or family dynamics, can exacerbate mental illness symptoms,” she noted. “It’s crucial to recognize when someone is struggling. If you notice a friend or loved one having a hard time, ask how they’re doing. Even if they don’t want to talk, encourage them to reach out to someone who can help.”
To reach NAMI Miami-Dade County, call (305) 665-2540, or text “NAMI” to 741-741 for support. For immediate crisis assistance, Miami’s Mobile Response Team can be contacted at 800-HELP-YOU (800-435-7968).
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